Talk. Tap. Done. — Help and answers for My Track Record.
Email us at aleach95@gmail.com and we'll get back to you, usually within 2–3 business days. Please include your device model and what you were doing when the issue happened — it helps us fix things faster.
My Track Record logs your meals, workouts, hydration, and body weight by voice — no typing. Tap the microphone, say what you did ("grilled chicken with rice and a protein shake" or "bench press, four sets of eight at 185"), and tap stop. My Track Record transcribes it, estimates calories and macros, and saves it to your day automatically. You can also type, scan a barcode, or photograph a meal, a nutrition label, a menu, a receipt, or a recipe.
From the home screen, tap the orange microphone button, speak naturally, then tap to stop. You can describe several things in one recording — a meal and a workout together, for example — and My Track Record will split them into separate entries.
Yes. Just say it ("yesterday I had pasta," "last Monday I ran three miles") and My Track Record will date the entry correctly. You can also tap a date on the calendar first, then record — new entries default to the day you're viewing. To move an existing entry, open it and use the Move action to pick a new date.
My Track Record needs microphone permission to record. On iOS, go to Settings → My Track Record and make sure Microphone is enabled. On Android, go to Settings → Apps → My Track Record → Permissions. If it's already on, try closing and reopening the app.
Transcription happens over the internet, so a weak connection can cause it to time out. Check your signal and try again. If it keeps failing on Wi-Fi and cellular, email us with the time it happened so we can look into it.
All calorie, macro, and burn figures are estimates — typically within 20–30% for food and workouts, and 10–15% for your metabolic rate. My Track Record is built to show honest weekly trends, not clinical precision. The more detail you give (quantities, weights, modifiers), the tighter the estimate. You can always edit any entry's numbers by hand.
Your most recent logged body weight feeds the calorie calculations: it sets your metabolic rate (BMR) and scales workout-burn estimates to your size. To log it, just say "I weighed 178 this morning."
Go to Settings → You & your goals. You can set daily calorie and macro targets, or enter a target weight and date and let the app suggest targets. Suggested targets never go below the app's health floor (1,200 kcal a day, 1,500 for men, and never more than 25% below your estimated maintenance). Goals are free for everyone.
Voice and typed logging, the calendar, daily summaries, barcode scanning, photo and label scanning (with a daily allowance — currently 5 a day free, 50 a day with Pro), calorie and net-calorie calculations, goals, Apple Health sync, the optional location features, history import, Themes, CSV export, and a small monthly taste of Ask and Fuel are free. Pro unlocks the Plan tab, Recap, the Insights board and its deeper views (readiness and recovery, Body, energy, macros, micronutrients), Ask and Fuel beyond the free allowance, the training planner, workout generation, meal-prep batches, and the PDF report. Current pricing ($9.99 a month or $99.99 a year in the US; a founder price of $69.99 a year for the first 200 subscribers while places last) and any free-trial offer are shown in the app before you subscribe. The full list is in our Terms of Use.
Subscriptions are billed through your Apple or Google account. To cancel, open your device's Settings → your name → Subscriptions (iOS) or the Play Store → Subscriptions (Android) at least 24 hours before the renewal date. To restore a purchase on a new device, open the Pro screen in My Track Record (Settings → Membership) and tap "Restore purchases." Cancelling stops future renewals; you keep Pro until the current period ends. Pro is not available through Family Sharing. If you bought at the founder price, it stays yours for as long as the subscription stays active — cancelling and coming back later means the then-current price.
From the home screen, open the photo, menu, and barcode options next to the microphone and choose the barcode scanner, then point your camera at a product barcode. My Track Record looks it up, shows the nutrition per 100g, and lets you enter how many grams you had before saving it as a food entry. Barcode scanning is free.
Yes. Your data is visible only to you, it's never sold, and My Track Record contains no ads, no third-party analytics, and no tracking. Voice recordings are transcribed and then discarded — we don't keep the audio — and the photos you analyze are not stored either. Your location, if you turn a location feature on, is used on your phone and never sent to us. See our Privacy Policy for full details.
Go to Settings → Account → Delete account and confirm. This immediately and permanently erases your profile, all entries, plans, recipes, Apple Health summaries, feedback, and sign-in credentials. It cannot be undone. If you signed up with an email address and can no longer open the app, you can also delete your account from this page. If you have an active subscription, remember to cancel it separately through Apple or Google — deleting your account does not cancel billing. To keep a copy of your log first, use Settings → Health & data → Export.
No. My Track Record is a tracking and estimation tool, not a substitute for professional medical, nutritional, or fitness advice. Its answers are written by an AI model from your own data and can be wrong. Always consult a qualified professional before making significant changes to your diet or exercise, especially if you have a medical condition or a history of disordered eating.
Yes. Export your log from your old tracker, copy the text, and paste it at Settings → Health & data → Import your history. The file is read on your phone; the rows become ordinary entries in your account, each noted as imported, and you can undo the whole import afterwards.
Only if you turn on arrival reminders or trip detection (Settings → Health & data). Both are off by default. Your saved places and position stay on your phone and are never sent to us; when you search for a place to save, or when trip detection turns a rough position into a city name, your phone asks Apple's own geocoding service. Turning a feature off erases what it stored.
If your progress toward your goal stalls for two weeks and the app hasn't told you why or what to change, your next month of Pro is free. The exact rules — what counts as a stall, what you need to have logged, and how the month is granted — are in our Terms of Use. The app checks for you when you open Settings → Membership.
Email aleach95@gmail.com with a description of the problem, your device, and your app version (Settings shows the version number). We read every message.